Law and Order Question

[sisabet]

Okay - I forgot to ask this cause of the craptastic Friday night news - but I was talking to this person at work - a customer and this person was absolutely insane and so I went into my best soothing business tone voice up and until this customer basically asked me to commit a form of fraud and I wasn't able to really control my vocal tone which switched from business soothing to business-righteous and I used such words as "unethical" and "I cannot in good faith" and some other insurance term-y type stuff to suggest to the customer that what they were asking - while it makes a great storyline/plot point on "The Practice" is not something we can do in real life. I have a tendency to lecture if not stopped and I kinda went-there. For like thirty minutes. The customer now understands more about best claims practices than any person outside of the industry should. *I* didn't know I knew all of that until I was spouting it off.

The the customer then got all ass-kissy, possibly cause I had the moral high ground and told me that I sounded just like Sabrina on Law and Order and I thanked the customer cause that was a nice thing to say and I ended the call.

Is Sabrina Kate Lockley from Angel? Cause that would make me happy, even if the customer was lying.

Comments

[tzikeh.livejournal.com]

Yes she is.

[stephanierb.livejournal.com]

It is, but the character's name is actually Selina.

[missmurchison.livejournal.com]

I'm glad it was her, because I want you to feel better:)

This person only asked you to commit fraud? Some of the loons we encounter at work demand it. I especially love the ones who explain how they obtained loans fraudulently and then triumphantly announce that because they got the money illegally in first place the loan is no good and they shouldn't have to repay it. We have to tell them, "No, if you obtained the funds fraudulently we want them back. With interest. But if you shut up right now, we won't actually prosecute you as well."

[jackiekjono.livejournal.com]

At least it wasn't your boss asking you to commit fraud. I got that once. My response was to feign clueless incompetance and just not do it.

[rliz.livejournal.com]

You are so sexy.

buzz words

[truthseekersara.livejournal.com]

I use the word "inappropriate" when in that type of situation. I find it comes off better than "what a stupid idea" or "you've got to be kidding me" or "what, were you raised in a barn or something?"

btw, sorry that I dissed Angel, but I was hoping it would provoke a response. Like I said in my LJ, I don't know much about Angel, except I thought that "ANGEL: 1943" was a reference to the year he was born..

duh

[(Anonymous)]

that didn't make a whole lot of sense. do you ever make any sense????


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